Insurance and Billing

We're here to help.

We understand that working with insurance companies and understanding your bill can sometimes be confusing. If you have questions about your statement or bill, please call (320) 762-6055.

The business office is located on the first level near the main entrance, and is open Monday – Friday from 8:00 am – 4:30 pm.

Billing Overview

You will receive a bill for services from Douglas County Hospital. Professional fees for Surgeons, Radiologists, Pathologists, Anesthesiologists, Oncologists and any other physician's fees will be sent to you separately.


Please present your health insurance information and identification cards upon submission. If this information is not available at this time, please present it to the Insurance Department located in our Business Office prior to discharge.

Your insurance policy is a contract between you and your insurance company. Please be informed of the details of your policy. Many insurance companies are now requiring that your hospital services be pre-approved with their medical review organization. You can usually find this informaion on your insurance card or in your insurance policy. These approvals are the responisbility of you and your physician and must be obtained prior to admission to avoid costly penalties.

Our highly qualified staff is well informed of the rules and regulations that govern the insurance filing process. They will assist you by submitting up to two separate insurance forms for each hospital stay. If, after a reasonable amount of time has passed, your insurance carrier has not honored your claim, you will be responsible for full payment of the total charges.

For Insurance and Medicare related questions please call 320-762-6056.

Insurance Plans

We accept the following insurance plans:

    • America's PPO
    • Blue Plus
    • GreatWest Healthcare
    • Labor Care
    • Medicaid - MN Only
    • Medicare Advantage Plans
    • PreferredOne
    • RailRoad Medicare
    • Select Care
    • UCare
    • Blue Cross Blue Shield
    • BCBS of GA (will not cover a visit with a Nurse Practitioner)
    • HealthPartners
    • Medica
    • Medicare
    • Peak
    • PrimeWest Healthcare
    • Sage
    • Tri-Care

Medical Assistance (MMA)

Douglas County Hospital does provide services to patients who are covered under Minnesota Medical Assistance, but the patient must present a valid Medical Assistance card at each visit before receiving services. Out-of-state Medical Assistance patients are required to pay for charges at the time of the visit.

Uninsured Patients – Personal Payment

Payments are due upon receipt unless other arrangements have been made. Those in need of care for which they may be unable to pay may apply for financial assistance under special programs. We will help you with your applications. Please let us know of your concerns as soon as possible at 320-762-6055 so that our Account Services Department can explain the options available to help you meet the cost of your care.

Methods of Payment

We accept cash, personal checks, money orders, Visa, Master Card and Discover.